Shipping & Returns Policy
Orders are processed and shipped Monday through Friday. Preparing orders for shipment typically takes 1-3 business days after the date of purchase. An additional transit time of 2-5 days is then added to this estimate for standard ground shipping.
Please double check your address at the time of checkout. Boston General Store is not responsible for shipping addresses that are incomplete or inaccurate, or delivery addresses that are inaccessible. Please notify us prior to ordering if your address does not accept UPS or USPS delivery. Any order that requires reshipment due to address inconsistencies may be subject to additional shipping charges, and we cannot refund shipping for any orders that are returned to us for this reason.
Orders are shipped via USPS Priority Mail, USPS First Class, or UPS Ground, whichever is most cost effective. Occasionally, if alternative shipping carriers offer an equal shipping type at a lesser rate, we will choose that method.
Our system will email your shipping confirmation as soon as a label is created for your order, but please note that tracking information will not become available until the package is picked up by the carrier, usually that day or the next business day.
Free Shipping - Receive free ground shipping in the contiguous US on orders over $50. Ground shipping includes the methods listed above.
Expedited Shipping - Expedited shipping is available as an option at checkout for an additional fee. Customers are responsible for the full cost of expedited shipping (even if your order is over $50), which is calculated based on the destination and weight of the package.
Expediting shipping will reduce transit time, but the processing time of 1-3 business days will still apply for all orders. We ask that you keep this in mind when planning for your package’s arrival.
Lost/Delayed Packages - Once an order has been handed over to the shipping carrier, its transit is out of our control. Please contact the appropriate carrier if you feel your order has been lost or delayed. We cannot refund orders that are lost by a shipping company, and we advise you to work with them to arrange compensation.
In addition, please contact the shipping carrier for any package that is lost or stolen after the package has been delivered.
Proof of Receipt
Any orders over $400 will ship with “Signature Required” receipt confirmation. Please plan accordingly.
International orders may be subject to import fees, duties, or tariffs that are determined by the country of delivery. Boston General Store is not responsible for these charges, nor are we able to calculate them prior to shipment. We advise that you work with your local Customs office to determine these charges prior to placing an order.
If a shipment is refused due to unwanted fees, duties, or tariffs imposed by Customs in the country of delivery, you will be charged for both original and return shipping, as well as all associated fees.
Please understand that delays due to Customs processing are out of our control.
We want you to be satisfied with your purchase, and we understand that sometimes things just don’t work out. We try our best to describe our products accurately on our website, and we ask that you pay close attention to specifications and sizing prior to ordering to help us reduce the expense and environmental impact of returns.
Returns will be considered for any item that is in sellable condition and in its original packaging, within 30 days of receipt of goods. Food and apothecary items must be factory sealed.
For sanitary reasons, we cannot accept returns on toothbrushes, LastSwab, combs, razors, manicure sets, pumice stones, body brushes, or menstrual cups.
In order to initiate a return, please send a photo of the unopened item to email@example.com along with your order number, which can be found on your order confirmation or shipping confirmation email.
Return shipping is the customer’s responsibility. Please package your item carefully when returning it to us. Any product not received in sellable condition will not be refunded.
Original shipping fees are non-refundable unless the product is determined to be defective.
Gift cards and seasonal items are final sale and are not eligible for return or exchange.
Occasionally, despite our best efforts to package your items with care, parcels may be damaged in transit. If this happens and the product inside is affected, we ask that you please contact us immediately with photos of both the outer shipping box/mailer and the damaged product.
Defective or Inaccurate Items
If you have reason to believe a product you purchased is defective, or if you were sent the wrong product, please reach out to us as soon as possible after receiving it by sending a photo of the affected item(s) to firstname.lastname@example.org. We will work with you to determine the cause of the problem and if a replacement is needed, then we will arrange for a pre-paid return label to be sent to you.
We are not accepting international returns at this time.