ORDER PROCESSING

Orders generally leave our warehouse within 3-5 business days (Monday through Friday). We do not process orders on Saturday and Sunday or on major holidays.

All orders, regardless of shipping method (including expedited shipping) are subject to this processing time. 

Transit time is then added to this and is dependent on the shipping method chosen and the distance from our warehouse. 

SHIPPING

Check that address! 

Please double check your address at the time of checkout. Boston General Store is not responsible for shipping addresses that are incomplete or inaccurate, or delivery addresses that are inaccessible. 

Pre-Shipment Processing

For orders in the continental US, transit from our warehouse to your destination takes 2-8 business days, depending on the shipping method you select at checkout. You will see an estimated delivery window in checkout for your order. 

Shipping Carriers

Orders ship via USPS or UPS. If your order includes at least $75 of eligible products (post-discount, pre-tax), you'll have the option to select Free Economy Shipping at checkout. For Economy orders, we choose the carrier based on the best combination of cost and delivery speed. If shipping rates are similar, we'll select the carrier with the faster estimated delivery time.

If you cannot receive deliveries from a particular carrier, we strongly recommend selecting a shipping method other than Economy at checkout so you can choose your preferred carrier.

Shipping Confirmations 

Our system will email your shipping confirmation as soon as a label is created for your order, but please note that tracking information will not become available until the package is picked up by the carrier, usually that day or the next business day. 

Free Shipping

Receive free economy shipping in the contiguous US on orders $75 or over (post-discount, pre-tax). Some products are exempt from our free shipping offer due to weight or size restrictions. This will be noted in relevant product descriptions and at checkout. 

Expedited Shipping

Expedited shipping is available at checkout for an additional fee. Customers are responsible for the full cost of expedited shipping, even on orders over $75. Rates are calculated based on the package’s destination and weight.

Expedited shipping reduces transit time once your package leaves our warehouse, however please note that our standard processing time still applies, and orders may take 3–5 days to be packed and readied for shipment.

Lost or Delayed Packages

Once an order has been handed over to the shipping carrier, its transit is out of our control. We are not responsible for delays caused by weather, holidays, or other carrier-related issues.

If you purchased Shipping Protection at checkout, please use the claim form above to report a lost, delayed, damaged, or stolen package. Claims are reviewed by our shipping protection provider, who can help arrange a replacement or reimbursement when eligible.

If you did not purchase Shipping Protection, please contact the shipping carrier directly regarding lost, delayed, or stolen packages. We are unable to issue refunds for packages lost by the carrier and recommend working with them to pursue compensation when available.

We strongly recommend adding Shipping Protection at checkout. For a small fraction of your order's cost, it provides a simpler claims process and added peace of mind if your package is lost, damaged, or stolen in transit.

Proof of Receipt

Any orders over $400 will ship with “Signature Required” receipt confirmation. Please plan accordingly. 

International Shipping

We’ve temporarily paused international shipping due to changes in tariffs. We hope to resume as soon as possible—thank you for your understanding.

Corso Shipping Protection provides added peace of mind for your order from the moment it leaves our warehouse. For a small fee, Corso helps cover packages that are lost, stolen, or damaged in transit, making it easy to resolve shipping issues without the hassle of filing claims with the carrier.

We recommend adding Corso Shipping Protection to every order. If something goes wrong during delivery, Corso offers a simple, streamlined process to help you get a replacement or refund quickly, so you can shop with confidence.

To start a claim, please enter your email address and order number in the form above.

Unwanted Items

We want you to be satisfied with your purchase, and we understand that sometimes things just don’t work out. We try our best to describe our products accurately on our website, and we ask that you pay close attention to specifications and sizing prior to ordering to help us reduce the expense and environmental impact of returns. 

Returns will be considered for items in sellable condition—unworn, unused, and in their original packaging—within 30 days of receipt. Food and apothecary products must be factory sealed.

In order to initiate a return for an unwanted item, please enter your email address and order number in the claims form above. Your order number can be found on the Order Confirmation email you received when the order was placed.

Return shipping for unwanted items is the customer’s responsibility. Please package your item carefully when returning it to us. Any product not received in sellable condition will not be refunded. 

Original shipping fees are non-refundable unless the product is determined to be defective. 

Damaged Items

Occasionally, despite our best efforts to package your items with care, parcels may be damaged in transit. If this happens and the product inside is affected, please submit a claim using the form above.

Defective or Inaccurate Items

If you have reason to believe a product you purchased is defective, or if you were sent the wrong product, please submit a claim using the form above. We will work with you to determine the cause of the problem and if a replacement is needed, then we will arrange for a pre-paid return label to be sent to you. 

Final Sale Items

Gift cards and seasonal items are final sale and are not eligible for return or exchange. 

For sanitary reasons, we cannot accept returns on toothbrushes, LastSwab, hair brushes, combs, razors, manicure sets, tweezers, nail clippers or files, pumice stones, body brushes, nail brushes, or massage brushes, belts, and mitts.

International Returns

We are not accepting international returns at this time.