Boston General Store is looking for a full-time shopkeeper to join our Brookline shop. This role is central to the daily experience of the store—focused on thoughtful customer service, strong product knowledge, and maintaining a welcoming, well-run sales floor.
We’re looking for someone who is curious about the goods we carry, takes pride in helping customers find things they’ll use for years, and understands that good service comes from care, attention, and consistency.
Key Responsibilities
Offer warm, knowledgeable service to every customer
Learn product stories, function, and care to support informed purchasing
Handle transactions accurately and address questions with professionalism
Maintain a clean, organized, and well-stocked sales floor
Assist with restocking, merchandising, and receiving product
Support inventory accuracy through careful product handling
Work collaboratively with managers and teammates to keep daily operations running smoothly
What We’re Looking For
Genuine interest in well-made goods and how they’re used
Strong sense of hospitality and customer service
Reliability, consistency, and attention to detail
Comfort engaging with a wide range of customers
Willingness to learn and take ownership of day-to-day responsibilities
Retail or customer-facing experience preferred, but not required
Full-time availability, including weekends, and comfort working on your feet throughout the day
Benefits:
40% employee discount
Paid time off (PTO) and sick time
Health insurance stipend for full-time employees
Schedule
Full-time position, 35–40 hours per week
Flexibility and weekend availability is required